Contact Us
Contact Us
Idecorationus
Thank you for visiting Idecorationus. We are here to assist with questions about your order, shipping, tracking, sizing, returns, product details, or general customer support.
Idecorationus is an online apparel store serving customers across the United States. Our business is based in Bac Ninh, Vietnam. Our made-to-order products for U.S. customers are produced and fulfilled through Dreamship's U.S. and North American production and fulfillment network.
1. Customer Support
For the fastest assistance, please contact our customer support team:
Email:
support@idecorationus.com
Phone:
+84 976 838 164
Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM Mountain Time
Response Time:
We usually respond within 24–48 business hours.
You may contact us outside of our regular support hours, and we will respond as soon as possible during the next business day.
2. Idecorationus Business Information
Business Name:
Idecorationus
Business Address:
624J+CRX, Dai Lam Road, Tam Da Commune
Yen Phong, Bac Ninh 16211
Vietnam
Customer Support Email:
support@idecorationus.com
Customer Support Phone:
+84 976 838 164
Website:
idecorationus.com
Important: The address above is the business address of Idecorationus. Idecorationus is based in Bac Ninh, Vietnam and serves customers throughout the United States.
3. U.S. Production & Fulfillment Partner
Our made-to-order products for U.S. customers are produced and fulfilled through Dreamship, our third-party print-on-demand production and fulfillment provider.
Dreamship operates a distributed production and fulfillment network across North America, including multiple supply partners and more than 30 production facilities.
Dreamship – Publicly Listed Primary U.S. Office:
814 Mission St
San Francisco, CA 94103
United States
Please note: The Dreamship address above is the publicly listed primary U.S. office of our third-party fulfillment provider. It is not the business address of Idecorationus, not our customer service address, and not a return address for Idecorationus orders.
Because Dreamship works with multiple production and fulfillment facilities, the specific facility used to produce or ship an order may vary depending on the product, destination, production capacity, and other fulfillment requirements.
Customers should not send returns, exchanges, correspondence, or packages directly to Dreamship's office or production facilities unless specifically instructed by our customer support team.
For all order, return, or exchange inquiries, please contact Idecorationus directly at:
4. Order Support
When contacting us about an existing order, please include:
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Your full name
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Order number
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Email address used at checkout
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A brief description of your question or issue
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Clear photos if your item arrived damaged, defective, or incorrect
Providing this information helps our support team locate your order and assist you more efficiently.
5. Shipping & Tracking
After your order has been produced and shipped, you will receive a shipping confirmation email containing tracking information.
Please allow approximately 24–48 hours for tracking information to update after the shipping carrier receives your package.
If you have not received tracking information or need assistance locating your order, please contact:
When contacting us, please include your order number and the email address used during checkout.
6. Returns, Refunds & Exchanges
Because our products are made to order, please review our Refund & Return Policy before requesting a return, refund, or exchange.
If your item arrives damaged, defective, or incorrect, please contact our customer support team within the timeframe specified in our Refund & Return Policy.
Please provide:
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Your order number
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A description of the issue
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Clear photos showing the problem
Our customer support team will review your request and provide the appropriate resolution and, when applicable, return instructions.
Please do not return products to our Vietnam business address, Dreamship's primary office, or any Dreamship production facility unless our customer support team has specifically provided that address as part of your return instructions.
Return destinations may vary depending on the product and circumstances of the return.
7. Need Help With Sizing?
Please review the Size Guide available on our website before placing your order.
If you are between sizes or prefer a more relaxed fit, we recommend comparing the measurements in our size chart with a similar garment you already own.
If you still need assistance, please contact:
8. Contact Form
You may also contact us using the contact form below.
For questions regarding an existing order, please include:
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Your full name
-
Order number
-
Email address used at checkout
-
A brief description of your question or issue
Our customer support team usually responds within 24–48 business hours.
Thank you for choosing Idecorationus.