Shipping Policy
Thank you for shopping with Idecorationus.
This Shipping Policy explains how orders are processed, produced, fulfilled, shipped, and delivered to our customers in the United States.
Please review this policy carefully before placing an order.
1. Shipping Destination
Idecorationus currently ships orders to customers within the United States only.
We do not currently offer international shipping outside the United States.
Shipping availability for a specific delivery address is determined during checkout. If your shipping address cannot be accepted at checkout, please contact our customer support team before placing your order.
Customer Support Email:
support@idecorationus.com
2. Free Standard U.S. Shipping
We offer FREE standard shipping on all U.S. orders.
There is no minimum purchase amount required to receive free standard shipping.
The standard shipping charge displayed at checkout will be:
$0.00 / FREE
Any applicable taxes are separate from shipping charges and will be displayed at checkout where required.
3. Order Processing and Production Time
Our apparel products are made to order.
This means production begins after your order has been successfully placed and payment has been confirmed.
For shipping purposes, our production and processing period is considered our handling time.
Standard Handling / Production Time:
2–4 business days
Handling time begins after your order is successfully placed and ends when your completed order is transferred to the shipping carrier.
Business days are Monday through Friday. Weekends and applicable holidays are not counted as standard business days.
Production time is separate from shipping transit time.
4. U.S. Production and Fulfillment
Idecorationus is an online apparel business based in Bac Ninh, Vietnam, serving customers throughout the United States.
Our made-to-order products for U.S. customers are produced and fulfilled through Dreamship, our third-party print-on-demand production and fulfillment provider.
Dreamship uses a distributed production and fulfillment network. Depending on the product, delivery destination, production capacity, and fulfillment requirements, orders may be routed through different production or fulfillment facilities.
The production and fulfillment facilities used by Dreamship are not the registered business headquarters of Idecorationus.
The facility from which your package is shipped may therefore vary from order to order.
5. Standard U.S. Shipping Transit Time
After production is completed and the package is transferred to the shipping carrier, the estimated standard shipping transit time is:
5–7 business days
Transit time begins when the shipping carrier receives the package and ends when the package is delivered to the customer's shipping address.
6. Estimated Total Delivery Time
Our estimated total delivery time combines handling/production time and shipping transit time.
Handling / Production Time:
2–4 business days
Standard U.S. Shipping Transit Time:
5–7 business days
Estimated Total Delivery Time:
7–11 business days from the date the order is successfully placed
|
Order Stage |
Estimated Time |
|---|---|
|
Handling / Production |
2–4 business days |
|
Standard U.S. Shipping |
5–7 business days |
|
Estimated Total Delivery |
7–11 business days |
Delivery timeframes are estimates rather than guaranteed delivery dates.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, unusually high order volume, or other unexpected logistics issues.
7. Order Confirmation
After your order is successfully placed, you should receive an order confirmation email at the email address provided during checkout.
Please review your order confirmation carefully, including:
-
Product
-
Size
-
Color
-
Quantity
-
Shipping address
-
Contact information
If you notice an error, contact us as soon as possible at:
Because our products are made to order, we cannot guarantee that an order can be modified once production has started.
8. Shipping Confirmation and Tracking
Once your order has completed production and has been shipped, you will receive a shipping confirmation email containing available tracking information.
Tracking information may require approximately 24–48 hours to begin displaying updates after the shipping carrier receives your package.
You can track your package using the tracking link included in your shipping confirmation email or through our Track Your Order page.
If tracking information has not updated after approximately 48 hours, please contact:
Please include:
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Your full name
-
Order number
-
Email address used during checkout
-
Tracking number, if available
9. Multiple Shipments
Because orders may be fulfilled through different facilities, some orders may be divided into multiple shipments.
If your order is split into multiple packages:
-
You may receive more than one shipping confirmation email.
-
Each shipment may have a separate tracking number.
-
Packages may arrive on different dates.
You will not be charged an additional standard shipping fee because your order is divided into multiple shipments.
Standard shipping remains free.
10. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before placing your order, please verify:
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Recipient name
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Street address
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Apartment, suite, or unit number, if applicable
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City
-
State
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ZIP code
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Contact information
If you notice an error in your shipping address, please contact us immediately:
We will make reasonable efforts to update the address if the order has not yet entered production or shipment.
However, we cannot guarantee that an address can be changed after production has started or after a package has been transferred to the shipping carrier.
11. Delayed Shipments
The normal estimated total delivery timeframe is 7–11 business days from the date your order is successfully placed.
If your order has not arrived within the estimated timeframe, please first review your tracking information.
If you still need assistance, contact:
Please provide your order number and the email address used during checkout.
Our customer support team will review the available order and tracking information and assist you with the next appropriate steps.
12. Lost Packages
If tracking information indicates that your package may be lost in transit or has stopped updating for an extended period, please contact us at:
Please provide:
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Your full name
-
Order number
-
Email address used during checkout
-
Tracking number
We will review the shipment information and work with the available carrier or fulfillment information to determine the appropriate next steps.
13. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please check:
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Your mailbox
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Porch or entrance
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Front desk or reception
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Mailroom
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Other safe delivery locations around your property
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Household members
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Neighbors who may have accepted the package
If you still cannot locate your package, please contact us at:
We will review the available tracking and delivery information and assist you where possible.
14. Order Changes and Cancellations
Because our products are made to order, production may begin shortly after an order has been successfully placed.
If you need to request a change or cancellation, contact us as soon as possible:
We cannot guarantee that an order can be changed or canceled after it has entered production or after it has shipped.
Please review our Refund & Return Policy and Terms of Service for additional information.
15. Returns, Refunds, and Exchanges
Shipping and delivery are separate from our return and refund procedures.
Please review our dedicated Refund & Return Policy for complete information regarding:
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Return eligibility
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Return timeframe
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Damaged or defective products
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Incorrect items
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Exchanges
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Return shipping costs
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Refund processing
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How to request a return
Customers should not send products to our Vietnam business address, Dreamship's corporate office, or any production or fulfillment facility unless our customer support team has specifically provided that address as part of authorized return instructions.
Return destinations may vary depending on the product and circumstances of the return.
To begin a return, refund, or exchange request, please contact:
16. Customer Support
If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us:
Business Name:
Idecorationus
Business Address:
624J+CRX, Dai Lam Road, Tam Da Commune
Yen Phong, Bac Ninh 16211
Vietnam
Customer Support Email:
support@idecorationus.com
Customer Support Phone:
+84 976 838 164
Website:
idecorationus.com
Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM Mountain Time (MT)
Typical Response Time:
24–48 business hours
Idecorationus is based in Bac Ninh, Vietnam and serves customers throughout the United States. Our made-to-order products for U.S. customers are produced and fulfilled through Dreamship's third-party production and fulfillment network.