Welcome to Idecorationus. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, checkout, order process, and related features provided by Idecorationus (“we,” “us,” or “our”).
By visiting our website, browsing our products, placing an order, or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or place an order.
1. Business Information
Business Name:
Idecorationus
Business Address:
624J+CRX, Dai Lam Road, Tam Da Commune
Yen Phong, Bac Ninh 16211
Vietnam
Customer Support Email:
support@idecorationus.com
Customer Support Phone:
+84 976 838 164
Website:
idecorationus.com
Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM Mountain Time
Typical Response Time:
24–48 business hours
Idecorationus is an online apparel store based in Bac Ninh, Vietnam, serving customers across the United States.
Our made-to-order products for U.S. customers are produced and fulfilled through Dreamship, our third-party print-on-demand production and fulfillment provider.
Dreamship's production and fulfillment locations are separate from the registered business address of Idecorationus.
For returns or exchanges, please contact our customer support team before sending any product to any address.
2. Online Store Terms
By using our website, you confirm that you are at least the age of majority in your state, country, or place of residence, or that you are using our website with the permission of a parent or legal guardian where permitted by applicable law.
You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not:
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Violate applicable laws or regulations
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Interfere with the security or operation of our website
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Attempt to gain unauthorized access to systems, accounts, or data
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Submit false, inaccurate, or misleading information
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Use stolen or unauthorized payment information
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Copy, reproduce, or misuse our website content without authorization
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Use our website in a manner that could damage, disable, or impair our services
3. Products and Product Information
We sell apparel and related products through our website.
We work to provide clear and accurate information about our products, including:
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Product type
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Product descriptions
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Materials and fabric composition
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Fit information
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Available sizes
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Available colors
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Product images
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Care instructions
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Production time
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Estimated shipping time
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Prices
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Promotions, where applicable
Product colors may appear slightly different depending on your screen, device, lighting, or display settings.
Please review all product information, measurements, size charts, colors, materials, and other product details carefully before placing an order.
4. Made-to-Order Products
Our apparel is made to order.
This means production begins after your order has been successfully placed and payment has been confirmed.
Our made-to-order production model helps reduce unnecessary inventory and allows products to be produced specifically after customers place their orders.
Because production may begin shortly after an order is confirmed, changes or cancellations may only be possible for a limited period.
Please carefully review your:
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Product
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Size
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Color
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Quantity
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Shipping address
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Billing information
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Order details
before completing your purchase.
5. Production and Fulfillment
Idecorationus is based in Bac Ninh, Vietnam.
Made-to-order products purchased by customers in the United States are produced and fulfilled through Dreamship, our third-party print-on-demand and fulfillment provider.
Dreamship uses a distributed production and fulfillment network, so the facility handling a particular order may vary depending on the product, destination, production requirements, and fulfillment availability.
Dreamship and its production facilities are third-party service providers and are not the registered business headquarters of Idecorationus.
Customers should not send returns, exchanges, correspondence, or other packages directly to Dreamship or any production facility unless specifically instructed to do so by Idecorationus customer support.
6. Pricing and Currency
All prices displayed on our website are listed in U.S. dollars (USD) unless otherwise stated.
We reserve the right to change product prices, promotions, discounts, or availability.
Price changes will not affect orders that have already been successfully confirmed.
The price applicable to your purchase will be displayed before you complete checkout.
Any applicable shipping charges, discounts, and taxes will also be displayed during checkout where applicable.
7. Payment
Payment must be successfully completed before an order can enter production.
We currently accept major payment methods including:
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Visa
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Mastercard
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PayPal
Additional payment methods may be displayed at checkout if they become available.
Your payment is processed when your order is successfully placed and confirmed.
Payment transactions are handled through secure third-party payment service providers.
Our website uses SSL/HTTPS encryption to help protect information transmitted during checkout.
Please review our Privacy Policy for more information regarding how personal information is handled.
8. Sales Tax
Applicable sales tax may be calculated and charged during checkout where required.
Any applicable tax amount will be displayed before you complete your purchase.
The final amount presented at checkout will include applicable product charges, shipping charges, discounts, and taxes where relevant.
9. Order Confirmation
After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.
Please review the confirmation carefully.
If any information is incorrect, contact us as soon as possible at:
Receiving an automated order confirmation does not guarantee that an order can be fulfilled if there is an issue involving:
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Payment authorization
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Product availability
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Incorrect information
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Suspected fraud
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Pricing errors
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Technical errors
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Violation of these Terms
If we are unable to fulfill an order after payment has been successfully processed, we will contact you and issue an applicable refund to the original payment method.
10. Order Changes and Cancellations
Because our products are made to order, production may begin shortly after an order is confirmed.
If you need to change or cancel an order, please contact us as soon as possible:
We cannot guarantee that an order can be changed or canceled after production has started or after the order has shipped.
Approved cancellations will be handled according to our applicable policies and the status of the order.
11. Shipping Policy
We currently ship orders to customers within the United States.
Our products are made to order.
Standard production time:
2–4 business days
After production is completed:
Standard U.S. shipping time:
5–7 business days
Therefore:
Estimated total delivery time:
7–11 business days from the date the order is placed.
We currently offer:
Free standard shipping on U.S. orders.
Delivery times are estimates and may occasionally be affected by circumstances such as:
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Carrier delays
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Severe weather
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Holidays
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Peak shipping periods
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Transportation disruptions
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Destination-related delays
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Events outside our reasonable control
Once your order ships, we will send shipping confirmation and available tracking information to the email address associated with your order.
Tracking information may take approximately 24–48 hours to update after the package is transferred to the shipping carrier.
An order may occasionally be split into multiple shipments. If this occurs, separate tracking information may be provided for individual packages.
Please review our Shipping Policy for additional shipping information.
12. Delivery Issues
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully verify:
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Recipient name
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Street address
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Apartment or unit number, where applicable
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City
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State
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ZIP code
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Contact information
before submitting your order.
Delivery problems may occur because of circumstances including:
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Incorrect or incomplete shipping information
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Customer address entry errors
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Carrier delays
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Severe weather
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Holiday delays
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Failed delivery attempts
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Refused deliveries
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Package theft after confirmed delivery
If your order appears delayed, lost, or marked as delivered but you cannot locate it, please contact us:
Include your order number and the email address used during checkout so we can review the shipment information and assist you.
13. Tracking
Tracking information will normally be provided after your order has shipped.
Tracking numbers may require approximately 24–48 hours to begin displaying carrier updates.
If your tracking information has not updated after that period or you believe there may be a shipping problem, please contact:
Please include:
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Your full name
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Order number
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Email address used at checkout
Our customer support team will review the available shipping information and assist you.
14. Returns, Refunds, and Exchanges
Please review our Refund & Return Policy before placing an order or requesting a return, refund, or exchange.
Because our products are made to order, return and exchange eligibility is governed by the conditions stated in our Refund & Return Policy.
If you receive an item that is damaged, defective, incorrect, or otherwise eligible under our Refund & Return Policy, please contact:
Please provide:
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Your full name
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Order number
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Email address used at checkout
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Description of the issue
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Clear photos where the product is damaged, defective, or incorrect
Our customer support team will review your request and provide the appropriate instructions.
Do not send products to our Vietnam business address, Dreamship's office, or any Dreamship production or fulfillment facility unless our customer support team specifically provides that address as part of your authorized return instructions.
The appropriate return destination may vary depending on the product and circumstances of the return.
15. Product Care
Care instructions may vary by product.
Please follow the specific care instructions displayed on the product page, product label, or packaging.
For printed apparel, general care recommendations may include:
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Machine wash inside out with like colors
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Use non-chlorine bleach only when necessary
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Tumble dry low or hang dry
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Cool iron inside out when necessary
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Do not iron directly over printed decoration
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Do not dry clean unless specifically permitted by the product care instructions
Damage caused by improper washing, drying, ironing, handling, or other care that conflicts with the provided instructions may not qualify as a product defect.
16. Accuracy of Website Information
We work to keep product information, pricing, availability, policies, shipping estimates, and other website information accurate and current.
However, occasional typographical, technical, pricing, availability, or content errors may occur.
If we discover an error, we may:
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Correct the information
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Update the website
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Contact affected customers
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Cancel an affected order where necessary
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Issue an applicable refund
We will make reasonable efforts to resolve any affected customer order fairly and promptly.
17. Promotions and Discounts
Promotions, discount codes, free shipping offers, or other special offers may be subject to additional conditions.
A promotion may:
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Apply only to selected products
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Have an expiration date
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Require a minimum purchase amount
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Be limited to one use per customer
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Be limited by geography
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Exclude other promotions or discounts
Where applicable, important promotional conditions will be displayed with the offer.
We reserve the right to modify or discontinue promotions, except where prohibited by applicable law or where an order has already been confirmed under the applicable promotion.
18. Intellectual Property
Unless otherwise stated, website content owned by or properly licensed to Idecorationus may include:
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Website text
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Original graphics
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Branding
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Layout
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Original product descriptions
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Photographs
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Videos
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Icons
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Other original website content
Such content may not be copied, reproduced, distributed, modified, sold, or commercially exploited without appropriate authorization.
Nothing in these Terms is intended to claim ownership of third-party trademarks, copyrighted works, logos, characters, artwork, or other intellectual property owned by their respective rights holders.
If you believe content available through our website infringes your intellectual property rights, please contact:
Please provide sufficient information for us to review your request.
19. User-Submitted Content
If our website allows customers to submit reviews, photographs, comments, messages, or other content, customers are responsible for the content they submit.
Submitted content must not:
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Violate applicable law
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Infringe third-party intellectual property rights
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Contain knowingly false or misleading information
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Contain unlawful, abusive, threatening, or harmful material
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Include malicious software or harmful code
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Impersonate another individual or organization
By submitting content where applicable, you grant us permission to use and display that content for legitimate purposes associated with our website, customer service, or marketing, subject to applicable law and our Privacy Policy.
20. Reviews and Testimonials
Customer reviews, ratings, testimonials, or other user-generated feedback displayed on our website should represent genuine customer experiences.
We do not knowingly create or publish fake customer reviews.
We may moderate or remove content that we reasonably determine is:
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Fraudulent
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Spam
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Unrelated to the product or service
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Abusive
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Unlawful
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Misleading
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Infringing
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Otherwise inappropriate under applicable website policies
We do not guarantee that all submitted reviews will be published.
21. Privacy and Cookies
Your use of our website is also subject to our:
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Privacy Policy
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Cookie Policy
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Applicable privacy choices and notices
These policies explain how we may collect, use, process, share, and protect information associated with use of our website.
Our website uses SSL/HTTPS encryption to help protect information transmitted between your browser and our website.
For additional information, please review the applicable Privacy Policy and Cookie Policy available on our website.
22. Third-Party Services
We may use third-party companies and service providers to operate portions of our business.
These may include:
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Dreamship for print-on-demand production and fulfillment
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Payment service providers
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Shipping carriers
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Website technology providers
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Analytics providers
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Customer service tools
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Advertising platforms
The availability and operation of third-party services may be subject to their own policies and terms.
The use of a third-party service provider does not mean that the third party is the registered business headquarters of Idecorationus.
23. Prohibited Uses
You may not use our website or services to:
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Commit fraud
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Violate applicable laws or regulations
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Infringe intellectual property rights
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Submit knowingly false or misleading information
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Upload viruses, malware, or malicious code
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Gain unauthorized access to systems
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Collect personal information unlawfully
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Engage in phishing or other deceptive activity
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Interfere with website security
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Use stolen or unauthorized payment information
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Abuse or misuse our services
We may restrict or terminate access to our website or services where we reasonably believe these Terms have been violated.
24. Disclaimer of Warranties
Our website and services are provided on an “as available” basis except where otherwise expressly stated or required by applicable law.
We do not guarantee that:
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Our website will always operate without interruption
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Website content will always be free from technical errors
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Product colors will appear identical on every screen or device
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Shipping carriers will deliver on a guaranteed date unless expressly stated
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Third-party services will always operate without interruption
Nothing in these Terms is intended to exclude or limit consumer rights that cannot legally be excluded or limited.
25. Limitation of Liability
To the extent permitted by applicable law, Idecorationus will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of our website or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Any rights or remedies available to customers under mandatory consumer protection laws remain unaffected.
26. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Idecorationus and its owners, employees, contractors, service providers, and affiliates from claims, losses, or expenses arising from:
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Your unlawful use of our website
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Your material violation of these Terms
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Your infringement of third-party rights
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Fraudulent activity
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Unauthorized or unlawful content submitted by you
This section does not limit any rights provided to consumers under applicable law.
27. Applicable Law and Consumer Rights
These Terms are subject to applicable laws and regulations governing Idecorationus and the transactions conducted through our website.
Nothing in these Terms is intended to remove or restrict any mandatory consumer protection rights that apply to you under applicable law.
Because Idecorationus serves customers in the United States while operating from Vietnam, certain consumer protection, taxation, privacy, payment, or other legal requirements may vary depending on jurisdiction.
If you have a concern regarding an order or transaction, we encourage you to contact our customer support team first so that we can attempt to resolve the issue.
28. Changes to These Terms
We may update these Terms periodically to reflect changes to our:
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Business operations
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Products
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Services
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Fulfillment arrangements
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Website
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Policies
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Applicable legal requirements
When we make material updates, the Last Updated date at the top of this page will be revised.
The version of the Terms available on our website will be the current version.
29. Contact Us
If you have questions about these Terms of Service, your order, or our policies, please contact us:
Idecorationus
Business Address:
624J+CRX, Dai Lam Road, Tam Da Commune
Yen Phong, Bac Ninh 16211
Vietnam
Customer Support Email:
support@idecorationus.com
Customer Support Phone:
+84 976 838 164
Website:
idecorationus.com
Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM Mountain Time
Typical Response Time:
24–48 business hours
For returns or exchanges, please contact our customer support team before sending any package. Do not send returns directly to our Vietnam business address, Dreamship, or any production or fulfillment facility unless you have received specific return instructions from us.
Thank you for choosing Idecorationus.