Return & Refund Policy
Thank you for shopping with Idecoration US. This Return & Refund Policy explains when returns, refunds, replacements, and exchanges are accepted.
Please read this policy carefully before placing your order.
1. 30-Day Return Conditions
We accept return requests within:
30 days of delivery
The 30-day return period begins on the date the shipping carrier marks the package as delivered.
Return requests submitted after 30 days from the delivery date may not be accepted.
2. Returns Accepted for Any Reason
We accept returns and exchanges for any reason, including but not limited to:
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Customer ordered the wrong size
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Customer ordered the wrong color
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Customer changed their mind
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Customer no longer wants the item
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Customer ordered the wrong product
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Duplicate order placed by mistake
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Item does not meet customer expectations
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Item arrived damaged, defective, misprinted, or incorrect
To start a return or exchange request, please contact us at:
3. Eligible Return Condition
To qualify for a return, the item must be:
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Unworn
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Unwashed
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Unused
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In original condition
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Free from stains, odors, pet hair, makeup marks, deodorant marks, or damage caused by the customer
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In the original packaging, if available
Items that do not meet these conditions may be rejected.
4. Made-to-Order Apparel
Most of our products are made to order and printed after purchase.
Even though our products are made to order, we allow eligible returns and exchanges within 30 days of delivery, as long as the item meets the return condition requirements listed above.
Please review the size chart, color, product description, shipping address, and order details carefully before completing your purchase.
5. Damaged, Defective, Misprinted, or Incorrect Items
If you receive a damaged, defective, misprinted, or incorrect item, please contact us within:
7 days of delivery
Email us at:
Please include:
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Full name
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Order number
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Email address used at checkout
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Clear photo of the full item
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Clear photo of the damaged, defective, misprinted, or incorrect area
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Short description of the issue
After reviewing your request, we may offer one of the following solutions:
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Free replacement
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Exchange
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Refund to original payment method
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Store credit, only if accepted by the customer
If the issue is confirmed to be our fault, you will not be charged for replacement shipping.
6. Size and Fit Issues
Please review our Size Guide before placing your order.
Our size chart is provided to help customers choose the best fit. Measurements may vary by approximately ±1 inch due to manual measurement and production differences.
If you ordered the wrong size or the item does not fit as expected, you may request a return or exchange within 30 days of delivery, provided the item is unworn, unwashed, unused, and in original condition.
For size or fit exchanges caused by customer preference, the customer is responsible for return shipping costs.
7. Non-Returnable Items
The following items are not eligible for return or refund:
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Worn apparel
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Washed apparel
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Used apparel
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Items with stains, odors, pet hair, makeup, deodorant marks, or signs of wear
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Items damaged due to improper washing, drying, ironing, or care
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Items damaged by the customer
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Items returned without approval
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Items returned after the 30-day return period
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Final sale or clearance items, if clearly marked as final sale
8. Return Authorization Required
You must contact us before sending any item back.
Returns sent without approval may not be accepted or refunded.
To start a return request, email:
Please do not send returns to our business mailing address unless we provide written return instructions.
9. Return Shipping Cost
For returns or exchanges due to customer preference, including wrong size, wrong color, change of mind, or buyer’s remorse, the customer is responsible for return shipping costs.
For damaged, defective, misprinted, or incorrect items caused by our error, we will cover the replacement or refund according to the approved resolution.
Since we offer free standard U.S. shipping, no standard outbound shipping fee will be deducted from your refund unless otherwise stated.
10. Refund Method
Approved refunds will be issued to the original payment method used at checkout.
We cannot issue refunds to a different card, account, or payment method.
Refunds may take 5–10 business days to appear on your account after processing, depending on your bank or payment provider.
11. Refund Processing Time
After we receive and inspect an approved return, we will notify you by email.
If the return is approved, your refund will be processed within:
5 business days after inspection
Your bank or payment provider may require additional time to post the refund to your account.
12. Exchanges
We accept exchanges within 30 days of delivery for eligible items.
Exchanges may be requested for:
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Wrong size ordered
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Wrong color ordered
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Customer preference
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Damaged item
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Defective item
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Misprinted item
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Incorrect item received
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Wrong size or color received due to our error
Items must be unworn, unwashed, unused, and in original condition to qualify for an exchange.
For exchanges caused by customer preference, the customer is responsible for return shipping costs.
For exchanges caused by our error, we will cover the approved replacement shipping cost.
13. Order Changes and Cancellations
Because our products are made to order, order changes or cancellations may only be possible shortly after the order is placed.
Once an order enters production, we may not be able to cancel or modify it.
To request a change or cancellation, contact us immediately at:
14. Lost or Stolen Packages
If tracking shows that your package was delivered but you did not receive it, please first check your mailbox, porch, front desk, mailroom, nearby delivery area, neighbors, or household members.
We are not responsible for stolen packages after the carrier confirms delivery.
If your package appears lost in transit, contact us and we will review the issue with the carrier where possible.
15. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an address mistake, contact us immediately. We will do our best to help, but we cannot guarantee changes once the order has entered production or shipment.
16. Return Address
Do not send any item back without contacting us first.
Business Mailing Address:
Idecoration US
18590 E 61st Ave
Denver, CO 80249
United States
This is our business mailing address. Return instructions and return destination may be different depending on the issue and product.
17. Contact Us
If you have questions about returns, refunds, exchanges, damaged items, or incorrect orders, please contact us:
Idecoration US
18590 E 61st Ave
Denver, CO 80249
United States
Email: support@idecorationus.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM Mountain Time (MT)