Return & Refund Policy
Thank you for shopping with Idecorationus.
This Return & Refund Policy explains the conditions, procedures, costs, and timeframes that apply to returns, refunds, replacements, and exchanges for orders placed through our website.
Please review this policy carefully before placing an order.
1. Return Policy Overview
Our return policy for U.S. orders is as follows:
Return window: 30 days from delivery
Returns for customer preference or buyer's remorse: Accepted
Returns for damaged, defective, misprinted, or incorrect items: Accepted
Return method: By mail
Exchanges: Accepted
Return shipping cost: Paid by Idecorationus for all approved returns and exchanges
Customer-preference / buyer's-remorse return shipping: Free to the customer
Return shipping for damaged, defective, misprinted, or incorrect items: Free to the customer
Restocking fee: None / $0.00
Refund method: Original payment method
Refund processing time: Within 5 days after an approved return is received, inspected, and approved.
After the refund is issued, your bank or payment provider may require additional time for the funds to appear in your account.
Bank/payment provider posting time: Typically an additional 5–10 business days
For all approved returns and exchanges, Idecorationus will cover the return shipping cost. Customers will not be charged return shipping fees for eligible returns, including returns due to customer preference, buyer's remorse, wrong size, wrong color, damaged items, defective items, misprinted items, or incorrect items.
When a physical return is required, our customer support team will provide the appropriate return instructions and, where applicable, a prepaid return shipping label or another approved return shipping method.
2. 30-Day Return Window
We accept eligible return and exchange requests within 30 days of delivery.
The 30-day return period begins on the date the shipping carrier marks the order as delivered.
To be eligible, your return or exchange request must be submitted within this 30-day period.
Requests made more than 30 days after delivery may not be accepted, except where otherwise required by applicable law.
To begin a return or exchange request, contact:
3. Returns Accepted for Customer Preference
We accept eligible returns within 30 days of delivery for customer-preference reasons, including:
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Wrong size selected by the customer
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Wrong color selected by the customer
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Wrong product selected by the customer
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Change of mind
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Customer no longer wants the product
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Duplicate order placed by mistake
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Product does not meet the customer's expectations
For customer-preference returns, Idecorationus still covers the cost of return shipping via postal service.
4. Condition Requirements for Customer-Preference Returns
Products returned for customer preference or buyer's remorse must be:
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Unworn
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Unwashed
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Unused
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Unaltered
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In their original condition
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Free from stains
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Free from odors
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Free from pet hair
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Free from makeup or deodorant marks
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Free from damage caused by the customer
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In the original packaging, where reasonably available
Products showing signs of use, washing, alteration, wear, or customer-caused damage may not qualify for a customer-preference return or exchange.
These condition requirements do not prevent customers from contacting us about products that arrived damaged, defective, misprinted, or incorrect.
5. Made-to-Order Products
Our apparel products are made to order.
Production begins after an order has been successfully placed and payment has been confirmed.
Although our products are made to order, we accept eligible returns and exchanges within 30 days of delivery according to this policy.
Before placing your order, we recommend reviewing:
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Product description
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Product images
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Material information
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Size guide
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Color selection
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Quantity
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Shipping address
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Order details
6. Damaged, Defective, Misprinted, or Incorrect Items
If you receive a product that is damaged, defective, misprinted, or different from the item you ordered, please contact us within 30 days of delivery.
We recommend contacting us as soon as you discover the issue so that we can assist you promptly.
Email:
Please provide:
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Your full name
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Order number
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Email address used at checkout
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A clear photo of the full product
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Clear photos showing the damaged, defective, misprinted, or incorrect area
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A brief description of the issue
After reviewing the information, we may provide an appropriate resolution, including:
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Replacement
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Exchange
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Refund to the original payment method
Store credit may only be offered as an alternative when the customer agrees to receive store credit.
If we confirm that the issue resulted from a production, fulfillment, or order error and a physical return is required, you will not be responsible for the return shipping cost.
In some cases, we may resolve a confirmed damaged, defective, misprinted, or incorrect-item claim without requiring the original product to be physically returned.
We will clearly inform you if no physical return is required.
7. Size and Fit Returns
Please review our Size Guide carefully before ordering.
If you select the wrong size or the product does not fit as expected, you may request an eligible return or exchange within 30 days of delivery.
For size or fit issues resulting from the customer's selection or preference: IDecorationus still covers the costs incurred for returns.
If we shipped a size different from the size shown on your confirmed order, the issue will be handled as an incorrect-item claim under Section 6.
8. Exchanges
We accept eligible exchange requests within 30 days of delivery.
Exchanges may be requested for reasons including:
Wrong size selected
Wrong color selected
Customer preference
Damaged item
Defective item
Misprinted item
Incorrect item received
For exchanges resulting from customer preference, IDecorationus still covers the costs incurred for returns.
For an exchange resulting from a confirmed production, fulfillment, or order error, the customer will not be responsible for approved return shipping costs.
Standard shipping for an approved replacement or exchange is free.
9. Items Not Eligible for Customer-Preference Returns
Customer-preference returns may be refused if the product is:
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Worn
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Washed
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Used
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Altered
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Stained
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Contaminated with odors
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Covered with pet hair
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Marked with makeup or deodorant
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Damaged by the customer
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Damaged because product care instructions were not followed
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Returned outside the 30-day return period
Products that arrived damaged, defective, misprinted, or incorrect will be reviewed separately under Section 6.
10. How to Start a Return or Exchange
Please contact us before sending any product back.
To start a return or exchange:
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Email support@idecorationus.com.
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Provide your full name.
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Provide your order number.
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Provide the email address used at checkout.
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Explain the reason for your return or exchange.
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Include photos if the product is damaged, defective, misprinted, or incorrect.
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Wait for our customer support team to review your request and provide return instructions.
When a physical return is required, we will provide the appropriate authorized return destination.
Please do not send a product to an address that has not been provided or confirmed in our return instructions.
11. Return Method and Return Address
Approved physical returns are handled by mail.
Because our products are produced and fulfilled through a third-party production and fulfillment network, the appropriate return destination may vary depending on the product and circumstances of the return.
We will provide the correct return address after reviewing and approving your return request.
Do not send returns automatically to:
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Our business address in Vietnam
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Dreamship's corporate office
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A Dreamship production facility
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Any other production or fulfillment facility
unless that specific address has been provided to you in writing as part of your authorized return instructions.
For customer-preference returns, we recommend using a trackable mailing service and keeping your shipping receipt until the return and refund process has been completed.
12. Return Shipping Costs
For all approved returns and exchanges, Idecorationus will cover the return shipping cost.
Customers will not be responsible for return shipping fees for eligible returns or exchanges, regardless of the reason for the return.
This includes returns or exchanges requested because of:
- Wrong size selected by the customer
- Wrong color selected by the customer
- Wrong product selected by the customer
- Change of mind
- Customer no longer wants the product
- Other customer-preference or buyer's-remorse reasons
- Damaged items
- Defective items
- Misprinted items
- Incorrect items received
- Production or fulfillment errors
When a physical return is required, Idecorationus will provide the appropriate return instructions and cover the approved return shipping cost.
Depending on the return circumstances, we may provide a prepaid return shipping label or another approved return shipping method.
Customers should not send a product back using their own shipping method unless specifically instructed by our customer support team.
13. Restocking Fee
We do not charge a restocking fee for approved returns.
Restocking Fee: $0.00
14. Original Shipping Charges
Idecorationus provides free standard shipping on U.S. orders.
Because no standard outbound shipping fee is charged on eligible U.S. orders, there is no standard outbound shipping fee to deduct from an approved product refund.
15. Refund Amount
For an approved return, the eligible purchase price of the returned product will be refunded to the original payment method, subject to this policy.
No restocking fee will be deducted.
For customer-preference returns, any return shipping cost paid by the customer is not included in the refund.
16. Refund Method
Approved refunds are issued to the original payment method used at checkout.
We cannot normally issue a refund to a different card, bank account, PayPal account, or other payment method.
If the original payment method is no longer available, please contact our customer support team so that we can review the available options with the applicable payment provider.
17. Return Inspection
When a physical return is required, the returned product will be reviewed after it is delivered to the authorized return destination.
We will check that the returned product meets the applicable requirements of this policy.
After the return has been inspected, we will notify you by email regarding the approval or rejection of your refund or exchange request.
18. Refund Processing Time
Once an authorized return has been received, inspected, and approved, we will process the applicable refund within: 5 business days
After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears in your account.
The additional posting period is typically: 5–10 business days
Therefore:
Idecorationus refund processing time:
Up to 5 business days after inspection and approval.
Bank or payment provider posting time:
Typically an additional 5–10 business days after the refund has been issued.
19. Refunds When No Physical Return Is Required
For some confirmed damaged, defective, misprinted, or incorrect-item claims, we may determine that a physical return is not necessary.
If your claim is approved without requiring a physical return, we will notify you by email.
The approved refund will then be issued to the original payment method.
Our standard refund processing timeframe will apply.
20. Order Changes and Cancellations
Because our products are made to order, production may begin shortly after an order has been confirmed.
If you need to request a change or cancellation, please contact us as soon as possible:
We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or canceled after production has started.
Once an order has shipped, it can no longer be canceled and the applicable return procedure must be followed after delivery.
If an order cancellation is approved and payment has already been processed, the applicable refund will be issued to the original payment method.
21. Shipping and Delivery Issues
Questions involving:
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Shipping time
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Tracking
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Delayed shipments
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Lost packages
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Packages marked as delivered
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Shipping address errors
are primarily governed by our Shipping Policy.
For assistance with a shipping or delivery issue, contact:
22. Legal Rights
Nothing in this Return & Refund Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.
Where mandatory consumer protection law provides rights greater than those described in this policy, the applicable legal requirements will apply.
23. Contact and Business Information
For questions regarding returns, refunds, replacements, or exchanges, please contact:
Business Name:
Idecorationus
Business Address:
624J+CRX, Dai Lam Road, Tam Da Commune
Yen Phong, Bac Ninh 16211
Vietnam
Customer Support Email:
support@idecorationus.com
Customer Support Phone:
+84 976 838 164
Website:
idecorationus.com
Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM Mountain Time (MT)
Typical Response Time:
24–48 business hours
The business address above is the business address of Idecorationus. It is not automatically the return destination for an order.
Please contact us before returning a product so that we can provide the correct authorized return instructions and return destination.