1. HOW DO I PLACE AN ORDER?
Simply select the product you would like to purchase, choose your preferred size, color, and other available options, then click “Add to Cart.”
Proceed to checkout and follow the instructions to enter your shipping and payment information.
After your order is successfully placed, you will receive an order confirmation email. Because our products are made to order, production begins after your order is confirmed.
2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our products are made to order.
Production time: Usually 2–4 business days.
Standard U.S. shipping: Usually 5–7 business days after production is completed.
Estimated total delivery time: Usually 7–11 business days.
Delivery times are estimates and may vary depending on destination, carrier conditions, holidays, weather, or other circumstances outside our control.
Please refer to our Shipping Policy for complete shipping information.
3. MY TRACKING NUMBER ISN’T WORKING. WHAT SHOULD I DO?
Tracking information may take approximately 24–48 hours to update after your package has been transferred to the shipping carrier.
If your tracking information has not updated after 48 hours, or if you need assistance locating your order, please contact us at:
Please include your order number and the email address used during checkout so our customer support team can assist you.
4. WHAT SHOULD I DO IF MY ORDER IS LATE?
Estimated total delivery time is generally 7–11 business days, including production and standard U.S. shipping.
Occasional delays may occur due to carrier operations, severe weather, holidays, high order volume, or other circumstances outside our control.
If your order has not arrived after the estimated delivery period, please contact:
Please provide your order number and the email address used during checkout. Our customer support team will review the shipment status and assist you.
5. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major payment methods available at checkout, including:
Visa
Mastercard
PayPal
Available payment methods may vary depending on your location and checkout configuration.
6. WHEN WILL MY CARD BE CHARGED?
Your payment is processed when your order is successfully placed and confirmed at checkout.
If a payment is unsuccessful, your order may not be completed.
7. HOW SECURE IS MY PERSONAL AND PAYMENT INFORMATION?
Our website uses SSL/HTTPS encryption to help protect personal and payment information transmitted during checkout.
Payment transactions are processed through secure payment providers. We only collect information necessary to process your order, provide customer service, and fulfill our obligations as described in our Privacy Policy.
For more information about how we collect and use personal information, please review our Privacy Policy.