Idecoration US
Thank you for visiting Idecoration US. We are here to help with questions about your order, shipping, tracking, sizing, returns, product details, or general customer support.
1. Customer Support
For the fastest support, please contact us by email:
Email: support@idecorationus.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM Mountain Time
Response Time: We usually respond within 24–48 business hours.
Business Mailing Address
Idecoration US
18590 E 61st Ave
Denver, CO 80249
United States
Please note: This is our business mailing address. For returns or exchanges, please contact our support team first. Do not send returns to this address unless you have received return instructions from us.
2. Order Support
When contacting us about an order, please include:
Your full name
Order number
Email address used at checkout
A short description of the issue
Photos if your item arrived damaged, defective, or incorrect
This helps our support team locate your order and assist you faster.
3. Shipping & Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear after the carrier receives the package.
If you have not received tracking information or need help locating your order, please contact us at:
support@idecorationus.com
4. Returns & Exchanges
Because our products are made to order, please review our Refund & Return Policy before submitting a return or exchange request.
If you received a damaged, defective, or incorrect item, please contact us within the timeframe stated in our Refund & Return Policy so we can review the issue and assist you.
5. Need Help With Sizing?
Please review our Size Guide before placing your order. If you are between sizes or prefer a relaxed fit, we recommend comparing the size chart with a shirt you already own.
6. Contact Form
You just need to send us your order confirmation.