Thank you for shopping with Idecoration US. This Shipping Policy explains how we process, produce, and ship orders within the United States.
Please review this policy carefully before placing your order.
1. Shipping Destination
We currently ship orders within the United States only.
At this time, we do not guarantee shipping to all restricted locations, including certain P.O. Boxes, APO/FPO addresses, military addresses, or U.S. territories. If your address is not accepted at checkout, please contact us before placing your order.
2. Free Standard Shipping
We offer free standard shipping on all U.S. orders.
There is no minimum order value required to receive free standard shipping.
At checkout, standard shipping will be shown as:
Free or $0.00
3. Made-to-Order Production
Our apparel products are made to order. This means your item is produced after your order is placed and payment is confirmed.
Standard production time:
2–4 business days
Business days are Monday through Friday, excluding weekends and U.S. federal holidays.
Production time is separate from shipping time.
4. Estimated Delivery Time
After production is completed, your order will be handed to the shipping carrier.
Standard U.S. shipping time:
5–7 business days
Estimated total delivery time:
7–11 business days
This total estimate includes:
| Step | Estimated Time |
|---|---|
| Production time | 2–4 business days |
| Standard shipping time | 5–7 business days |
| Total estimated delivery time | 7–11 business days |
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, high order volume, incorrect shipping address, or other events outside of our control.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update after the carrier receives the package.
You can track your order using the tracking link in your shipping confirmation email or through our Track Your Order page.
6. Incorrect or Incomplete Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address error, contact us immediately at:
We will do our best to update the address before production or shipment begins, but we cannot guarantee changes once the order has entered production or has shipped.
7. Lost, Delayed, or Stolen Packages
If your package is delayed, please first check the tracking information provided by the carrier.
If tracking shows that your package was delivered but you did not receive it, please check:
-
Mailbox
-
Porch
-
Front desk
-
Mailroom
-
Nearby delivery area
-
Neighbors or household members
We are not responsible for stolen packages after the carrier confirms delivery.
If your package appears lost in transit, please contact us at support@idecorationus.com and we will review the issue and assist where possible.
8. Multiple Shipments
Some orders may ship in more than one package. If this happens, you may receive separate tracking numbers.
9. Holiday and Peak Season Delays
During holidays, sales events, or peak shopping seasons, production and delivery may take longer than usual.
We recommend placing orders early during busy periods.
10. Order Changes and Cancellations
Because our products are made to order, order changes or cancellations may only be possible shortly after the order is placed.
Once an order enters production, we may not be able to cancel or modify it.
To request a change or cancellation, contact us as soon as possible at:
11. Contact Us
If you have questions about shipping, tracking, or delivery, please contact us:
Idecoration US
18590 E 61st Ave
Denver, CO 80249
United States
Email: support@idecorationus.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM Mountain Time (MT)